Shipping policy

SHIPPING POLICY - EK-TRADING

Last Updated: August 5, 2025

1. COMPANY INFORMATION

EK Trading
C/O Creman Innovation
Älvgatan 3
714 30 Kopparberg
Sweden

Email: info@ek-trading.com
Phone: +46 76 040 50 88 (WhatsApp)
Org. no.: 590420-0150
EORI no.: SE5904200150
VAT: SE590420015001

2. FREIGHT-INCLUDED PRICING

Important: All product prices include shipping costs to your destination country. You will see "Free shipping - freight included in price" on all products.

What this means:

  • No surprise shipping costs at checkout
  • Final price displayed is what you pay
  • Freight costs calculated based on your country and included in product pricing
  • Transparent, honest pricing with no hidden fees

3. SHIPPING DESTINATIONS

We ship to the following markets with country-specific pricing:

European Markets:

  • Sweden (SEK pricing)
  • Austria (EUR pricing)
  • Belgium (EUR pricing)
  • Denmark (DKK pricing)
  • Finland (EUR pricing)
  • France (EUR pricing)
  • Germany (EUR pricing)
  • Italy (EUR pricing)
  • Spain (EUR pricing)

Additional markets available - pricing displayed in appropriate local currency with freight included.

4. MULTIVENDOR FULFILLMENT

EK-Trading operates as a multivendor marketplace:

  • Products ship directly from our verified vendors
  • Multiple items may arrive in separate packages
  • Each vendor handles fulfillment for their products
  • Tracking information provided when available from vendors

5. PROCESSING TIME

  • Order Processing: 2-5 business days
  • Orders forwarded to vendors for fulfillment
  • Processing may vary during peak seasons
  • Custom items may require additional time
  • Weekend/holiday orders processed next business day

6. DELIVERY TIMES

Estimated delivery times (after processing):

Sweden: 7-15 business days 
EU Countries: 10-20 business days 
Other Markets: 15-30 business days

Note: These are estimates. Actual delivery may vary due to customs, weather, or other factors.

7. TRACKING & DELIVERY

  • Tracking numbers provided when available from vendors
  • Tracking information sent via email
  • Some vendors may not provide tracking for standard shipping
  • Contact us for delivery updates if needed

8. CUSTOMS & DUTIES

EU Customers:

  • VAT included where applicable
  • No additional customs duties within EU

International Customers:

  • Customs duties/taxes may apply (not included in our prices)
  • Customers responsible for any customs charges
  • Customs processing may cause delays

9. DELIVERY ISSUES

Failed Delivery:

  • Contact local postal service for redelivery
  • Provide accurate shipping addresses
  • Additional charges may apply for returned packages

Lost/Damaged Items:

  • Report within 30 days of expected delivery
  • We work with vendors to resolve issues
  • Replacement or refund for confirmed problems

10. ADDRESS REQUIREMENTS

  • Provide complete, accurate shipping addresses
  • Include apartment/unit numbers
  • Ensure someone available to receive packages
  • Contact us immediately for address changes
  • We're not responsible for delays due to incorrect addresses

11. VENDOR COMPLIANCE

All vendors in our marketplace must:

  • Provide accurate product weights and dimensions
  • Include proper HS codes for customs
  • Maintain EORI compliance for EU shipping
  • Follow our freight-included pricing model

12. MULTIPLE ITEM ORDERS

Automatic Savings on Larger Orders:

  • Buy 2+ items: Receive 5% discount automatically
  • Buy 3+ items: Receive 10% discount automatically
  • These discounts help offset freight efficiencies on larger orders

Separate Shipments:

  • Items may ship from different vendors
  • Multiple packages possible for one order
  • Each package may have different tracking numbers
  • Delivery dates may vary between packages

13. QUANTITY DISCOUNT SYSTEM

Smart Pricing for Multiple Items:

  • Our freight-included pricing accounts for individual item shipping
  • Automatic quantity discounts provide savings when freight costs are reduced on bulk orders
  • Discounts applied automatically at checkout
  • No codes needed - savings happen automatically

14. SHIPPING DURING PEAK SEASONS

Holiday Periods:

  • Expect longer processing and shipping times
  • Increased customs delays possible
  • Order early for holiday delivery
  • Vendor processing times may be extended
  • Freight-included pricing remains the same regardless of season

15. CONTACT FOR SHIPPING ISSUES

For shipping-related questions or issues:

Creman Innovation (EK-Trading)

  • Email: support@ek-trading.com
  • Phone: +46 760 405088 (whatsapp)

When contacting us, please provide:

  • Order number
  • Tracking number (if available)
  • Description of the issue
  • Your contact information
  • Country of delivery

16. POLICY UPDATES

This shipping policy may be updated periodically to reflect:

  • Changes in our freight-included pricing model
  • New vendor partnerships and shipping capabilities
  • Updates to country-specific pricing structures
  • Regulatory changes affecting international shipping

Updates will be posted on this page with revision dates.

Our commitment: Transparent pricing with freight included - no shipping surprises, ever.