RETURN & REFUND POLICY - EK-Trading

⚠️ IMPORTANT: DO NOT send returns directly to EK-Trading. All returns must be pre-approved and sent to our supplier's designated return facility.

HOW TO REQUEST A RETURN:

• Contact us within 30 days of delivery
• Email us with your order number and reason for return
• Wait for approval - We will contact our supplier to verify return eligibility
• Receive return instructions - If approved, we'll provide the correct return address
• Ship to supplier - Send items to the address we provide (NOT to EK-Trading)

RETURN CONDITIONS:

• Items must be unused and in original packaging
• Return request within 30 days of delivery
• Supplier approval required for all returns
• Customer pays return shipping costs
• Original shipping costs are non-refundable

REFUND PROCESS:

• Refunds processed only after supplier confirms receipt
• Processing time: 5-10 business days after supplier confirmation
• Refund issued to original payment method

ITEMS WE CANNOT ACCEPT:

• Items damaged by customer use
• Items returned without prior approval
• Items sent to wrong address

Contact us before returning anything to avoid delays and ensure proper processing.